Investigating - We’re seeing intermittent cases where the Report Card shows 0/5 or an unusually low score in the morning. This is a display delay triggered by a recent backend optimization. Your heart data continues to sync, and the Report Card model continues to run; the score typically appears correctly later in the day.
What’s not affected:
Your underlying health data (heart rate, tags, etc.).
The machine learning model that computes the score.
Historical data and trends.
We have identified the display timing issue and are rolling out a mitigation to ensure scores render promptly after generation.
If your score hasn’t updated by the afternoon or you have questions, please reach out to us at hello@cardiogram.com.
Oct 06, 2025 - 12:05 PDT
What’s not affected:
Your underlying health data (heart rate, tags, etc.).
The machine learning model that computes the score.
Historical data and trends.
We have identified the display timing issue and are rolling out a mitigation to ensure scores render promptly after generation.
If your score hasn’t updated by the afternoon or you have questions, please reach out to us at hello@cardiogram.com.
Oct 06, 2025 - 12:05 PDT
About This Site
Welcome to Cardiogram's status page.
This page is designed to provide you with real-time updates on the performance of Cardiogram's services. Here, you can find information on any known issues or maintenance activities that may be affecting our app's functionality.
We strive to keep this page up-to-date with accurate and reliable information so you can stay informed and make the most of our services. If you need any further assistance or would like to contact the support team, please visit our support center at help.cardiogram.com
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