Monitoring - The engineering team has identified and fixed the issue that was causing performance problems on certain phones. We will keep an eye on the issue to ensure that it doesn't reoccur. If you are still experiencing related issues, please try force closing the app and relaunching it. We appreciate your patience and understanding.
May 13, 2024 - 12:47 PDT
May 13, 2024 - 12:47 PDT
Investigating - We have received reports that the Cardiogram app is underperforming or freezing on certain Samsung mobile devices. Our engineering team is actively investigating the root cause of these issues. Users on affected Samsung devices may experience app slowdowns or freezes. Our engineers are examining all components to isolate the issue and develop a solution as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.
If you encounter similar issues on a different Android phone, please let us know.
May 08, 2024 - 08:08 PDT
We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.
If you encounter similar issues on a different Android phone, please let us know.
May 08, 2024 - 08:08 PDT
Update - We are continuing to monitor for any further issues.
Jan 12, 2024 - 12:22 PST
Jan 12, 2024 - 12:22 PST
Update - The engineering team has identified the issue causing problems with Cardiogram's launch on older iPhones running on iOS 16 and below. They have released a new app update (version 3.7.29), which is now available for download on the Apple App Store. To install the latest fix, please update Cardiogram.
If you are unable to launch the app after updating to version 3.7.29, it may be due to an issue related to ECG permissions. Our engineering team is currently investigating this issue. Please use the following temporary workaround until a fix is released.
From your iPhone settings.
Tap on "Health."
Tap on "Data Access & Devices."
Tap on "Cardiogram."
Turn off "Electrocardiograms ECG"
If you continue to experience any difficulties, please don't hesitate to contact our support team via email at hello@cardiogram.com. We appreciate your patience while we worked on resolving this issue.
Jan 05, 2024 - 08:04 PST
If you are unable to launch the app after updating to version 3.7.29, it may be due to an issue related to ECG permissions. Our engineering team is currently investigating this issue. Please use the following temporary workaround until a fix is released.
From your iPhone settings.
Tap on "Health."
Tap on "Data Access & Devices."
Tap on "Cardiogram."
Turn off "Electrocardiograms ECG"
If you continue to experience any difficulties, please don't hesitate to contact our support team via email at hello@cardiogram.com. We appreciate your patience while we worked on resolving this issue.
Jan 05, 2024 - 08:04 PST
Monitoring - The engineering team has identified the issue that has been causing problems with Cardiogram's launch on older iPhones running on iOS 16 and below. They have released a new app update (version 3.7.29) which is now available for download on the Apple App Store. To install the latest fix, please update Cardiogram. In case you continue to experience any difficulties, please don't hesitate to reach out to our support team via email at hello@cardiogram.com. We appreciate your patience while we worked on resolving this issue.
Jan 04, 2024 - 13:10 PST
Jan 04, 2024 - 13:10 PST
Update - We are currently aware of an issue where the app is unable to launch on certain older iPhone models that are incompatible with iOS 17.
The affected models are:
iPhone X
iPhone 8 / 8 Plus
iPhone 7 / 7 Plus
iPhone SE (First Generation)
iPhone 6s / 6s Plus
Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.
Dec 28, 2023 - 11:38 PST
The affected models are:
iPhone X
iPhone 8 / 8 Plus
iPhone 7 / 7 Plus
iPhone SE (First Generation)
iPhone 6s / 6s Plus
Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.
Dec 28, 2023 - 11:38 PST
Identified - We are currently aware of an issue where the app is unable to launch on certain older iPhone models that are incompatible with iOS 17.
The affected models are:
iPhone X
iPhone 8 / 8 Plus
iPhone 7 / 7 Plus
iPhone SE (First Generation)
Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.
Dec 15, 2023 - 09:39 PST
The affected models are:
iPhone X
iPhone 8 / 8 Plus
iPhone 7 / 7 Plus
iPhone SE (First Generation)
Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.
Dec 15, 2023 - 09:39 PST
Monitoring - The engineering team has identified the issue that has been causing problems with Cardiogram's launch on certain iPhones. A new app update has been approved and is now available for download via the Apple App Store. To install the latest fix, please update Cardiogram. If you're still experiencing difficulties, please don't hesitate to reach out to our support team via email at hello@cardiogram.com. Thank you for your patience while we worked on this matter.
Dec 13, 2023 - 08:10 PST
Dec 13, 2023 - 08:10 PST
Update - Our team is currently investigating an issue that causes the app to fail when launching on specific iPhone models that have an older version of iOS. Our support and engineering teams are working together to identify the root cause of the problem and resolve it. In the meantime, if you have any pending iOS updates, please install them before reinstalling Cardiogram.
Dec 11, 2023 - 10:38 PST
Dec 11, 2023 - 10:38 PST
Investigating - We are currently investigating an issue where the app fails to launch on certain iPhone models. Our support and engineering teams are working together to identify the root cause and resolve the issue.
Dec 08, 2023 - 08:47 PST
Dec 08, 2023 - 08:47 PST
About This Site
Welcome to Cardiogram's status page.
This page is designed to provide you with real-time updates on the performance of Cardiogram's services. Here, you can find information on any known issues or maintenance activities that may be affecting our app's functionality.
We strive to keep this page up-to-date with accurate and reliable information so you can stay informed and make the most of our services. If you need any further assistance or would like to contact the support team, please visit our support center at help.cardiogram.com
Cardiogram App
Operational
Cardiogram Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance