tag:cardiogram.statuspage.io,2005:/historyCardiogram Status - Incident History2024-03-28T11:03:24-07:00Cardiogramtag:cardiogram.statuspage.io,2005:Incident/203111472024-03-22T08:28:11-07:002024-03-22T08:28:11-07:00Unable to login with Facebook<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:28</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:13</var> PDT</small><br><strong>Investigating</strong> - We are aware that some users are experiencing difficulties logging into Cardiogram using their Facebook accounts. Our engineering team is actively working to resolve this issue and we appreciate your patience.</p>tag:cardiogram.statuspage.io,2005:Incident/202945762024-03-18T16:40:48-07:002024-03-18T16:40:48-07:00Unable to access Cardiogram<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:40</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:57</var> PDT</small><br><strong>Investigating</strong> - Cardiogram is currently experiencing technical difficulties, and some users may be unable to access the app at this time. Our team is actively working to resolve the issue and restore full functionality as soon as possible.<br /><br />We understand the importance of your health data and apologize for any inconvenience this may cause. Please rest assured that all data is secure, and we are committed to providing a seamless user experience.<br /><br />Thank you for your patience and understanding as we work to resolve this matter promptly. We will continue to provide updates on our progress. Stay tuned for further announcements.</p>tag:cardiogram.statuspage.io,2005:Incident/199859702024-02-15T08:32:46-08:002024-02-15T08:32:46-08:00Important Maintenance Notice for Cardiogram Users<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:32</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:53</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:53</var> PST</small><br><strong>Scheduled</strong> - Dear Cardiogram Community,<br /><br />We wanted to inform you that the Cardiogram app will be undergoing scheduled maintenance to enhance and upgrade our services. The app will be temporarily unavailable during this time.<br /><br />Date: February 15th<br />Time: 1:00 AM to 4:00 AM EST (6:00 AM GMT - 9:00 AM GMT)<br /><br />During this period, you will not be able to access the Cardiogram app or its features. We understand the inconvenience this may cause and appreciate your patience and understanding as we work to improve your experience with Cardiogram.<br /><br />We recommend planning any app activities outside of this maintenance window. Rest assured, your data will be safe and secure during this time, and you'll be able to access all of your information and continue tracking your heart health as soon as the maintenance is completed.<br /><br />If you have any questions or concerns, please don't hesitate to reach out to our support team at hello@cardiogram.com<br /><br />Thank you for your understanding and cooperation.<br /><br />Best Regards,<br />The Cardiogram Team</p>tag:cardiogram.statuspage.io,2005:Incident/196914452024-01-29T12:41:59-08:002024-01-29T12:41:59-08:00Heart IQ Report Card Delays<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>12:41</var> PST</small><br><strong>Resolved</strong> - The issue has been resolved. Thank you for your patience. If you continue to experience any difficulties, please contact us via email at hello@cardiogram.com.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:25</var> PST</small><br><strong>Monitoring</strong> - The engineering team has fixed an issue that has affected our ability to generate report cards for some users. We are still monitoring the situation to ensure everything is working as expected.<br /><br />The report card generation process happens in batches. If you have not received your report card yet, It may take up to 72 hours for your report card to be generated. If you still haven't received it after this time, please reach out to our support team by email at hello@cardiogram.com.<br /><br />We appreciate your patience and understanding while we work to resolve this issue.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>12:18</var> PST</small><br><strong>Identified</strong> - We want to inform you of a technical issue affecting the "Report Card" generation feature within the Cardiogram app. Some users may experience delays or errors when accessing their Report Cards. Our engineering team has identified this issue and is actively working on a solution to restore functionality as quickly as possible. Most Cardiogram Heart IQ features are still functioning, and your data will continue to be gathered for an accurate report once the fix has been issued.<br /><br />During this time, we understand the importance of the Report Card feature to our users and apologize for any inconvenience caused. We are committed to resolving this issue and minimizing its impact on your experience with our app.<br /><br />We will provide regular updates on our progress in addressing this issue. Please check this page or follow our social media channels and email updates for the latest information. If you have any concerns or require assistance, our customer support team is available at hello@cardiogram.com</p>tag:cardiogram.statuspage.io,2005:Incident/193783622023-12-29T08:57:24-08:002023-12-29T08:57:24-08:00Installation Issue with Cardiogram Companion App on WearOS Devices.<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>08:57</var> PST</small><br><strong>Resolved</strong> - We are pleased to announce the recent issue with the Cardiogram companion app for WearOS has been resolved. Users who were experiencing difficulties in finding and installing the Cardiogram app on their WearOS watches should now be able to do so.<br /><br />Please visit the Google Play Store and check for any updates for the Cardiogram app on your phone first.<br />After updating, install the Cardiogram app directly from the Google Play Store app on your WearOS watch.<br /><br />We recommend restarting your watch after installation for optimal performance.<br /><br />If you encounter any issues or need additional help, please feel free to reach out to us at hello@cardiogram.com. Our team is here to assist you with any concerns or questions.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>08:28</var> PST</small><br><strong>Monitoring</strong> - Version 4.8.9 has been released to address the issue where users are unable to download and install the Cardiogram WearOS app to their WearOS watches. To ensure that the update is successful, please download and install all updates on your phone first, and then proceed to update Cardiogram on your watch via the Google Play Store or your watch's App Store. If you continue to have trouble locating and downloading the companion app via the Google Play Store please send a message to hello@cardiogram.com. We apologize for any inconvenience caused and appreciate your patience.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:29</var> PST</small><br><strong>Identified</strong> - We have received reports that some users are experiencing issues installing the Cardiogram WearOS app from Google Play on their WearOS watches. Our team has identified this problem's root cause and is working on a fix. The update will be made available soon via the app store. We apologize for any inconvenience this issue may have caused and appreciate your patience as we work towards a resolution.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:53</var> PST</small><br><strong>Investigating</strong> - We are aware that some users are facing difficulties while trying to install the Cardiogram app from Google Play on their WearOS watches. Our team is actively investigating the issue to identify the root cause and provide the best possible solution for the installation problem. We apologize for any inconvenience caused and appreciate your patience while we work towards a resolution.</p>tag:cardiogram.statuspage.io,2005:Incident/193783152024-03-18T12:57:05-07:002024-03-18T12:57:05-07:00Unable to import ECGs taken from Apple ECG app on specific iPhone models<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>12:22</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>08:04</var> PST</small><br><strong>Update</strong> - The engineering team has identified the issue causing problems with Cardiogram's launch on older iPhones running on iOS 16 and below. They have released a new app update (version 3.7.29), which is now available for download on the Apple App Store. To install the latest fix, please update Cardiogram.<br /><br />If you are unable to launch the app after updating to version 3.7.29, it may be due to an issue related to ECG permissions. Our engineering team is currently investigating this issue. Please use the following temporary workaround until a fix is released.<br /><br />From your iPhone settings.<br />Tap on "Health."<br />Tap on "Data Access & Devices."<br />Tap on "Cardiogram."<br />Turn off "Electrocardiograms ECG"<br /><br />If you continue to experience any difficulties, please don't hesitate to contact our support team via email at hello@cardiogram.com. We appreciate your patience while we worked on resolving this issue.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:10</var> PST</small><br><strong>Monitoring</strong> - The engineering team has identified the issue that has been causing problems with Cardiogram's launch on older iPhones running on iOS 16 and below. They have released a new app update (version 3.7.29) which is now available for download on the Apple App Store. To install the latest fix, please update Cardiogram. In case you continue to experience any difficulties, please don't hesitate to reach out to our support team via email at hello@cardiogram.com. We appreciate your patience while we worked on resolving this issue.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>11:38</var> PST</small><br><strong>Update</strong> - We are currently aware of an issue where the app is unable to launch on certain older iPhone models that are incompatible with iOS 17. <br /><br />The affected models are:<br />iPhone X<br />iPhone 8 / 8 Plus<br />iPhone 7 / 7 Plus<br />iPhone SE (First Generation)<br />iPhone 6s / 6s Plus<br /><br />Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:39</var> PST</small><br><strong>Identified</strong> - We are currently aware of an issue where the app is unable to launch on certain older iPhone models that are incompatible with iOS 17. <br /><br />The affected models are:<br />iPhone X<br />iPhone 8 / 8 Plus<br />iPhone 7 / 7 Plus<br />iPhone SE (First Generation)<br /><br />Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:10</var> PST</small><br><strong>Monitoring</strong> - The engineering team has identified the issue that has been causing problems with Cardiogram's launch on certain iPhones. A new app update has been approved and is now available for download via the Apple App Store. To install the latest fix, please update Cardiogram. If you're still experiencing difficulties, please don't hesitate to reach out to our support team via email at hello@cardiogram.com. Thank you for your patience while we worked on this matter.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>10:38</var> PST</small><br><strong>Update</strong> - Our team is currently investigating an issue that causes the app to fail when launching on specific iPhone models that have an older version of iOS. Our support and engineering teams are working together to identify the root cause of the problem and resolve it. In the meantime, if you have any pending iOS updates, please install them before reinstalling Cardiogram.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:47</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue where the app fails to launch on certain iPhone models. Our support and engineering teams are working together to identify the root cause and resolve the issue.</p>tag:cardiogram.statuspage.io,2005:Incident/182328152023-08-25T04:38:49-07:002023-12-15T09:45:52-08:00Facebook Authentication<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>04:38</var> PDT</small><br><strong>Resolved</strong> - Facebook has resolved the issue on their end. FB logins are now working again.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>06:40</var> PDT</small><br><strong>Identified</strong> - Some users may experience an issue logging into the Cardiogram app when attempting to login using their Facebook credentials. We are actively working with Facebook to resolve this matter quickly.</p>tag:cardiogram.statuspage.io,2005:Incident/181888912023-08-23T06:39:05-07:002023-12-15T09:45:52-08:00Garmin Connect Issues<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>06:39</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>07:05</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>07:05</var> PDT</small><br><strong>Monitoring</strong> - A fix has been put in place. We are continuing to monitor to ensure the issue is fully resolved. Again, we thank you for your patience through this issue.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>16:17</var> PDT</small><br><strong>Update</strong> - The issue is limited to a few accounts and only affecting authentication or re-authentication of Garmin Connect accounts. We are continuing to investigate and will seek to resolve this matter as quickly as we can.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>15:24</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>15:24</var> PDT</small><br><strong>Identified</strong> - We have identified an ongoing issue with our connection to Garmin data. We are working to resolve the issue as quickly as we can and will update this page once we have more information. Thank you for your continued patience.<br /><br />The Cardiogram Crew</p>tag:cardiogram.statuspage.io,2005:Incident/162211332023-02-24T06:15:29-08:002023-12-15T09:45:52-08:00Share-With-Doctor Functionality Degraded<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>06:15</var> PST</small><br><strong>Resolved</strong> - We have been able to resolve any outstanding issues regarding this matter.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:39</var> PST</small><br><strong>Update</strong> - We have received reports of individuals not receiving emails following a request for a password reset. Those emails will start working again, now, but individuals will need to try to click the reset password link again.<br /><br />For individuals who requested PDFs (Share-with-Doctor) or CSVs over the past several days, the requests will need to be redone within the application in order to receive the expected data.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>03:58</var> PST</small><br><strong>Monitoring</strong> - We have applied a number of configuration changes with our upstream providers and are now seeing Share-with-Doctor and CSV Exports working. We will continue to monitor as we want to ensure all conditions are accounted for.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:32</var> PST</small><br><strong>Update</strong> - We have applied some fixes to restore the missing static assets in the app, namely the icons on the Habits screen. We are still waiting to fully restore Share-with-Doctor functionality, as this is dependent on some configuration changes from our upstream provider. We will continue to update as changes to this issue occur. We appreciate your continued patience as we work to resolve these matters.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>07:56</var> PST</small><br><strong>Identified</strong> - We have identified the source of this issue is related to a change in configuration of an upstream provider service. This impacts the ability to utilize the Share-with-Doctor service as well as the visibility of some image assets within the application.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>05:42</var> PST</small><br><strong>Investigating</strong> - We are investigating reported issues with exporting to PDF using the Share-with-Doctor feature in the Cardiogram App.</p>tag:cardiogram.statuspage.io,2005:Incident/108959632022-08-31T12:21:53-07:002023-12-15T09:45:53-08:00Upstream DNS Provider Issues<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:21</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:59</var> PDT</small><br><strong>Monitoring</strong> - It appears that this may be resolved. We are continuing to monitor and will update the root cause as soon as we know.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:58</var> PDT</small><br><strong>Identified</strong> - An upstream service provider for Cardiogram, which provides DNS services, is currently down. Unfortunately, at this time we are only able to monitor the incident and maintain contact with our upstream providers for updates. As updates are made available by those providers, we will keep this incident updated. Thank you for your continued patience as we work through this.</p>tag:cardiogram.statuspage.io,2005:Incident/108848342022-08-26T09:15:50-07:002023-12-15T09:45:53-08:00Unable to log in<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>09:15</var> PDT</small><br><strong>Resolved</strong> - Thank you for your patience while we worked to resolve this issue. If you continue to have trouble signing into your profile, please force close Cardiogram or reinstall the app. If you continue to have trouble after those steps, please reach out to us by email at hello@cardiogr.am</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>07:40</var> PDT</small><br><strong>Update</strong> - A fix has been implemented and we are monitoring the results. You may need to force close the Cardiogram app then relaunch.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>07:26</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>19:54</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>09:35</var> PDT</small><br><strong>Investigating</strong> - We know that some users might be experiencing issues logging into their Cardiogram profile. Engineering is aware of the issue and is actively investigating. A fix will be issued soon. We apologize for the inconvenience.</p>tag:cardiogram.statuspage.io,2005:Incident/104514272022-07-05T20:09:05-07:002023-12-15T09:45:53-08:00Google Sign On<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>20:09</var> PDT</small><br><strong>Resolved</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>20:08</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>08:58</var> PDT</small><br><strong>Investigating</strong> - We are aware that some users may experience issues logging into their profiles using their Google accounts. The issue is currently being investigated, and a fix will be issued soon. If you're experiencing this issue, please email hello@cardiogr.am so we can note your profile. Thank you for your patience! - Cardiogram</p>tag:cardiogram.statuspage.io,2005:Incident/80014172021-09-15T09:51:26-07:002023-12-15T09:45:53-08:00Cardiogram app is down<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>09:51</var> PDT</small><br><strong>Resolved</strong> - This incident has now been resolved - please let us know at hello@cardiogr.am if you're still experiencing issues!</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>09:30</var> PDT</small><br><strong>Investigating</strong> - The Cardiogram app is currently down - our engineers are investigating and hope to have this issue resolved as soon as possible. Apologies for the inconvenience!</p>tag:cardiogram.statuspage.io,2005:Incident/75470742021-07-29T13:31:59-07:002023-12-15T09:45:53-08:00Sign-up via Google is broken on Android<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>13:31</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved. If you are still experiencing issues, please let us know at hello@cardiogr.am. Apologies again for the inconvenience!</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>07:51</var> PDT</small><br><strong>Investigating</strong> - Some users are unable to create an account on the Android app when adding their Google account. It seems related to the permissions we've set up with Google, and we are looking into a fix now. We are so sorry for the inconvenience.</p>tag:cardiogram.statuspage.io,2005:Incident/68319942021-05-01T08:59:10-07:002023-12-15T09:45:53-08:00Latest iOS update (April 22nd) might require reinstall<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>08:59</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>11:45</var> PDT</small><br><strong>Monitoring</strong> - Our latest iOS update released on April 22nd has caused a small number of users to have issues opening the Cardiogram app. Uninstalling and reinstalling the Cardiogram app should fix the issue. We are sincerely sorry for the inconvenience.</p>tag:cardiogram.statuspage.io,2005:Incident/64762132021-03-09T10:45:18-08:002023-12-15T09:45:53-08:00Basic app functionality impacted by latest update<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:45</var> PST</small><br><strong>Resolved</strong> - This incident has now been resolved - if you experience any further issues, please email hello@cardiogr.am!</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> PST</small><br><strong>Monitoring</strong> - The latest update has since been rolled back so you should be able to see and sync your data while we figure out a more comprehensive fix. Some syncing (especially for steps and resting heart rate) might be slower than usual while we get things patched up, but should be resolved soon. We sincerely apologize for the inconvenience, as well as the delay in our response. Our support team will be responding to all email queries tomorrow.</p>tag:cardiogram.statuspage.io,2005:Incident/64466812021-03-03T15:48:05-08:002023-12-15T09:45:53-08:00Possible syncing issues for Fitbit users<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>15:48</var> PST</small><br><strong>Resolved</strong> - This issue was successfully resolved by Fitbit.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>10:52</var> PST</small><br><strong>Monitoring</strong> - The Fitbit app and dashboard are experiencing issues - as of now, some features may be back but Fitbit is still monitoring the situation, as are we. You can follow along with Fitbit updates here: https://community.fitbit.com/t5/Fitbit-com-Dashboard/Fitbit-app-and-dashboard-currently-experiencing-issues-3-3-21/m-p/4745285/highlight/true#M110587</p>tag:cardiogram.statuspage.io,2005:Incident/61123762021-01-27T13:37:49-08:002023-12-15T09:45:53-08:00App crashing after new iOS update<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>13:37</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. Please let us know at hello@cardiogr.am if the app is still crashing!</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:55</var> PST</small><br><strong>Monitoring</strong> - We've released a new update that should fix this issue. Please make sure you're using the latest version if you're still experiencing issues, and then email hello@cardiogr.am.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:23</var> PST</small><br><strong>Identified</strong> - The issue has been identified and we are working on a fix now. In the meantime, uninstalling and reinstalling the app will fix this issue. You won't lose any data as long as you have a Cardiogram account. Make sure you take note of your login method (e.g., using email, Facebook, AppleID, etc.) so that you can easily log back in once you reinstall. If you do happen to forget, please email hello@cardiogr.am with the email address associated with your Cardiogram account and we can help you figure it out. Apologies for the inconvenience!</p>tag:cardiogram.statuspage.io,2005:Incident/57987792020-12-14T11:12:30-08:002023-12-15T09:45:53-08:00There was an error starting Cardiogram...<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:12</var> PST</small><br><strong>Resolved</strong> - The bug seems to have been resolved. Please email hello@cardiogr.am if you are still encountering issues!</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:08</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and now we are monitoring the results. Please email us at hello@cardiogr.am if you're still experiencing issues.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>09:44</var> PST</small><br><strong>Update</strong> - Reviewing fix, preparing to deploy!</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>07:47</var> PST</small><br><strong>Identified</strong> - Some users are seeing the following error message: "There was an error starting Cardiogram. Please try closing and re-opening the app." Following normal troubleshooting steps (uninstalling, force closing, etc.) unfortunately does not resolve the error. <br /><br />We've identified this issue and hope to have it fixed soon. We sincerely apologize for the inconvenience and ask for your patience as we work through this.</p>tag:cardiogram.statuspage.io,2005:Incident/20039482018-10-30T15:02:55-07:002023-12-15T09:45:53-08:00Elevated errors<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:02</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved and we are back online</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>10:33</var> PDT</small><br><strong>Investigating</strong> - We're experiencing an elevated level of refresh errors and are currently looking into the issue.</p>