Measurement Rendering Issue on User Timelines
Incident Report for Cardiogram
We are continuing to investigate this issue.
Posted Jun 14, 2024 - 08:24 PDT
We are currently experiencing an issue affecting how measurements are displayed on user timelines in the Cardiogram app. For devices that take multiple heart rate measurements within a one-minute interval, such as Apple Watches and Fitbit Devices including The Google Pixel Watch, the timeline is temporarily displaying these readings as one-minute averages instead of each individual measurement.

Affected Devices: Apple Watches, Fitbit Devices, and The Google Pixel Watch.
Impact: Display issue on timelines only; the underlying raw data remains accurate and is still used for AI analysis, report cards, and risk scores.
Temporary Solution: Measurements will be shown as one-minute averages to ensure data is visible on all phone types.

Our engineering team is actively working on a fix, which we aim to release soon. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Thank you for your understanding.
Posted Jun 14, 2024 - 08:24 PDT
This incident affects: Cardiogram App.