Update - We are continuing to investigate this issue.
Jun 14, 2024 - 08:24 PDT
Jun 14, 2024 - 08:24 PDT
Investigating - We are currently experiencing an issue affecting how measurements are displayed on user timelines in the Cardiogram app. For devices that take multiple heart rate measurements within a one-minute interval, such as Apple Watches and Fitbit Devices including The Google Pixel Watch, the timeline is temporarily displaying these readings as one-minute averages instead of each individual measurement.
Affected Devices: Apple Watches, Fitbit Devices, and The Google Pixel Watch.
Impact: Display issue on timelines only; the underlying raw data remains accurate and is still used for AI analysis, report cards, and risk scores.
Temporary Solution: Measurements will be shown as one-minute averages to ensure data is visible on all phone types.
Our engineering team is actively working on a fix, which we aim to release soon. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Thank you for your understanding.
Jun 14, 2024 - 08:24 PDT
Affected Devices: Apple Watches, Fitbit Devices, and The Google Pixel Watch.
Impact: Display issue on timelines only; the underlying raw data remains accurate and is still used for AI analysis, report cards, and risk scores.
Temporary Solution: Measurements will be shown as one-minute averages to ensure data is visible on all phone types.
Our engineering team is actively working on a fix, which we aim to release soon. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Thank you for your understanding.
Jun 14, 2024 - 08:24 PDT
Update - We are continuing to work on a fix for this issue.
Jun 14, 2024 - 08:19 PDT
Jun 14, 2024 - 08:19 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 14, 2024 - 08:12 PDT
Jun 14, 2024 - 08:12 PDT
Investigating - We received reports of a potential issue that may be impacting iPhone users who have updated to the latest versions of iOS and WatchOS, released on May 13th, 2024. Some users have reported that the "Continuous Mode" on the Apple Watch is reverting to normal tracking instead of maintaining continuous measurements throughout sleep sessions.
Our engineering team is actively investigating this issue to determine the cause and develop a solution as quickly as possible. We understand the importance of reliable health tracking, especially during sleep, and are working diligently to address this concern.
We will provide further updates as our investigation progresses and more information becomes available. Please check back on this page for the latest developments.
We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to resolve this issue. We are committed to ensuring the highest level of functionality and reliability from our app.
For immediate concerns or additional support, please contact our customer service team at hello@cardiogram.com
Thank you for your continued support of Cardiogram.
May 24, 2024 - 08:41 PDT
Our engineering team is actively investigating this issue to determine the cause and develop a solution as quickly as possible. We understand the importance of reliable health tracking, especially during sleep, and are working diligently to address this concern.
We will provide further updates as our investigation progresses and more information becomes available. Please check back on this page for the latest developments.
We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to resolve this issue. We are committed to ensuring the highest level of functionality and reliability from our app.
For immediate concerns or additional support, please contact our customer service team at hello@cardiogram.com
Thank you for your continued support of Cardiogram.
May 24, 2024 - 08:41 PDT
About This Site
Welcome to Cardiogram's status page.
This page is designed to provide you with real-time updates on the performance of Cardiogram's services. Here, you can find information on any known issues or maintenance activities that may be affecting our app's functionality.
We strive to keep this page up-to-date with accurate and reliable information so you can stay informed and make the most of our services. If you need any further assistance or would like to contact the support team, please visit our support center at help.cardiogram.com
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