We are continuing to monitor for any further issues.
Posted Jan 12, 2024 - 12:22 PST
Update
The engineering team has identified the issue causing problems with Cardiogram's launch on older iPhones running on iOS 16 and below. They have released a new app update (version 3.7.29), which is now available for download on the Apple App Store. To install the latest fix, please update Cardiogram.
If you are unable to launch the app after updating to version 3.7.29, it may be due to an issue related to ECG permissions. Our engineering team is currently investigating this issue. Please use the following temporary workaround until a fix is released.
From your iPhone settings. Tap on "Health." Tap on "Data Access & Devices." Tap on "Cardiogram." Turn off "Electrocardiograms ECG"
If you continue to experience any difficulties, please don't hesitate to contact our support team via email at hello@cardiogram.com. We appreciate your patience while we worked on resolving this issue.
Posted Jan 05, 2024 - 08:04 PST
Monitoring
The engineering team has identified the issue that has been causing problems with Cardiogram's launch on older iPhones running on iOS 16 and below. They have released a new app update (version 3.7.29) which is now available for download on the Apple App Store. To install the latest fix, please update Cardiogram. In case you continue to experience any difficulties, please don't hesitate to reach out to our support team via email at hello@cardiogram.com. We appreciate your patience while we worked on resolving this issue.
Posted Jan 04, 2024 - 13:10 PST
Update
We are currently aware of an issue where the app is unable to launch on certain older iPhone models that are incompatible with iOS 17.
The affected models are: iPhone X iPhone 8 / 8 Plus iPhone 7 / 7 Plus iPhone SE (First Generation) iPhone 6s / 6s Plus
Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.
Posted Dec 28, 2023 - 11:38 PST
Identified
We are currently aware of an issue where the app is unable to launch on certain older iPhone models that are incompatible with iOS 17.
The affected models are: iPhone X iPhone 8 / 8 Plus iPhone 7 / 7 Plus iPhone SE (First Generation)
Our support and engineering teams are working closely together to identify the root cause of the problem and find a resolution. We will continue to monitor the situation and provide updates as soon as possible.
Posted Dec 15, 2023 - 09:39 PST
Monitoring
The engineering team has identified the issue that has been causing problems with Cardiogram's launch on certain iPhones. A new app update has been approved and is now available for download via the Apple App Store. To install the latest fix, please update Cardiogram. If you're still experiencing difficulties, please don't hesitate to reach out to our support team via email at hello@cardiogram.com. Thank you for your patience while we worked on this matter.
Posted Dec 13, 2023 - 08:10 PST
Update
Our team is currently investigating an issue that causes the app to fail when launching on specific iPhone models that have an older version of iOS. Our support and engineering teams are working together to identify the root cause of the problem and resolve it. In the meantime, if you have any pending iOS updates, please install them before reinstalling Cardiogram.
Posted Dec 11, 2023 - 10:38 PST
Investigating
We are currently investigating an issue where the app fails to launch on certain iPhone models. Our support and engineering teams are working together to identify the root cause and resolve the issue.